We Fix Your Delivery Platform Ratings.
Every 0.1 star on Deliveroo, Just Eat, or Uber Eats changes where you appear in search results. Lower rating means fewer eyes, fewer orders, less revenue. We change that.
Get Free AuditThe Problem No One Talks About
You're being punished for things that aren't your fault.
A courier left the food on the wrong doorstep — you get 1 star.
A customer waited 50 minutes because the platform couldn't find a rider — you get 1 star.
Someone had a bad day and took it out on your review — you get 1 star.
A customer couldn't find your restaurant or book a table on Google — you get 1 star.
Meanwhile, your rating drops. You appear lower in search. You lose orders to the restaurant next door — not because their food is better, but because their number is higher.
We Know The Rules
Every platform has policies that allow unfair reviews to be disputed and removed. We know exactly how to use them to protect your rating and get you back to the top of search results.
What We Actually Do
Dispute Unfair Reviews
We go through every negative review on your profile. If it's about delivery delays, courier issues, or anything outside your kitchen — we flag it for removal under the platform's own policies. This alone can shift your rating by 0.1–0.3 stars.
Respond to Every Review
A professional, well-written response to a negative review doesn't just help with the person who left it — it shows every future customer that you care. We write responses that turn complaints into trust.
Mystery Dining Orders
Real people. Real orders. Through the actual delivery platforms. They assess your food quality, packaging, temperature, accuracy, and presentation — then give you a detailed report on exactly what's hurting your rating.
Delivery Order Testing
We place real test orders through every platform you're listed on — checking packaging, temperature, accuracy, and presentation. You get a detailed report on exactly what's reaching your customers and where orders go wrong.
Build Your Path to Better Reviews
Happy customers don't leave reviews. Unhappy ones do. We help you fix the things that create unhappy customers — so that your natural review flow starts trending positive.
What We Don't Do
We believe this matters enough to say it clearly:
We don't write fake reviews.
Not ever. Not through friends, family, or paid reviewers. The UK Digital Markets, Competition and Consumers Act 2024 makes fake reviews a criminal offence with fines up to £300,000.
We don't pay for reviews.
No incentives, no vouchers, no "leave us 5 stars and get a free starter." This violates every platform's terms and can get you suspended.
We don't ask customers to remove reviews.
That's against Deliveroo's partner policies and we respect them.
Our Approach
What we do is make your food and service genuinely better, remove the reviews that shouldn't be there in the first place, and let the numbers follow.
How It Works
Audit & Immediate Action
We audit your profiles across Deliveroo, Just Eat, Uber Eats, and Google Maps. We identify every review that qualifies for dispute and begin work immediately — no waiting period.
Dispute, Respond, Optimise
We dispute unfair reviews on Google and delivery platforms. We respond professionally to every review on Google Maps. We SEO-optimise your Google Business Profile and improve or rebuild your website so customers find you before your competitors.
Ongoing Growth
Continuous monitoring, disputes, and responses. Regular mystery dinings and delivery order testing. Monthly reports showing your rating trajectory and competitive positioning. We keep pushing until you outrank your competitors.
Your Google Rating Matters More Than You Think
Tourists choose restaurants based on how they look and what rating they have. You have just a few seconds to impress someone searching for a café. We make sure they choose you.
of diners check Google Reviews first, ahead of any other platform — Toast, 2025
of diners read restaurant reviews before deciding where to eat — Restroworks, 2025
of guests avoid restaurants rated below 4 stars on Google — Guaranteed Removals, 2025
Stand Out & Get Chosen
Your photos, reviews, and rating are your storefront. We optimize everything so that when someone searches for a place to eat, your restaurant stands out and gets chosen.
Find the right plan for your restaurant
All plans include: Website hosting, SSL security, mobile optimization, and 24/7 uptime monitoring
Just need bad reviews removed? See our pay-per-delete service — from £75/review →
Everything you need to get online and protected
STARTER
- Professional Restaurant Website
- Hosting & SSL Included
- Unlimited Content Updates
- Graphic Design on Demand
- QR Digital Menu (create from photo)
- Online Booking Integration
- Online Payment Integration (Stripe)
- Google Business Profile Optimisation
- Multi-Platform Review Monitoring
- Review Dispute Service (unlimited)
- Professional Review Response Assistance
- QR Review Collection System
- QR Tips System (contactless staff tipping)
- Monthly Progress Report
Complete growth package for ambitious restaurants
GROWTH
- Everything in Starter, plus:
- Online Ordering Setup (0% commission)
- Mobile Apps
- Mystery Dining Visits (up to three per month)
- Extended SEO & Local Search Optimisation
- Review Generation Campaigns
- Full Menu Analytics & Optimisation
- Customer Loyalty Programme
Enterprise-level service for multi-location restaurants
PREMIUM
- Everything in Growth, plus:
- Up to 10 Mystery Dining Visits per month
- Meta Ads Management (up to £1,000 ad spend)
- Google Maps Ads Campaigns
- Competitor Analysis (monthly)
- Full Ad Campaign Management (unlimited budget)
- Dedicated Account Manager
- Custom Integrations
- White-label Solutions
Not sure which plan? Contact us — we respond within 1 hour and will recommend the best fit based on your goals.
FAQ
Will you guarantee my rating goes up?
We don't guarantee a specific number — no honest company can. What we guarantee is that every unfair review will be disputed, every negative review will get a professional response, and you'll get actionable data to improve. Our target is a 0.2–0.5 star improvement within 8–12 weeks.
Is disputing reviews allowed?
Yes. We only dispute reviews that violate the platform's own published policies — for example, Deliveroo explicitly removes reviews that focus on delivery or courier issues rather than food quality.
What about Uber Eats?
Uber Eats requires that disputes are submitted by the restaurant directly through their Merchant Portal. We prepare the evidence and guide you through the process — you click the button.
Can I cancel anytime?
Yes. Monthly rolling contract, cancel with 30 days notice. We don't lock you in because we believe our results speak for themselves.
Do I need to give you access to my platform accounts?
For Deliveroo and Just Eat review responses — yes, we'll need Partner Hub access. For Uber Eats — no, we work alongside you. We sign an NDA and data processing agreement with every client.
Ready to Fix Your Ratings?
Get your free audit. We'll show you exactly which reviews can be disputed and how much your rating could improve.
- Which reviews can be disputed and removed
- How much your rating could realistically improve
- Custom action plan for your restaurant
No obligation. No sales pitch. Just honest advice from delivery platform experts.
Get Your Free Audit
We'll respond to you immediately
